I. Introduction

This Privacy Policy explains how SG WATCH REPAIR SERVICE CENTER LIMITED (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use this Website and our related services.

By accessing or using this Website, you agree to the terms of this Privacy Policy.

II. Information We Collect

We may collect the following types of personal information:

1. Basic identification information
   Name, phone number, email address.

2. Service-related information
   Watch details, repair history, service requests, communication records.

3. Technical information
   IP address, browser type, device information, cookies, and usage data.

4. Transaction information (if applicable)
   Payment records and billing details (processed via third-party payment providers).

We only collect information that is necessary for providing our services.

III. How We Use Your Information

We use your personal information for the following purposes:

• To provide watch repair, maintenance, and related services

• To process appointments, inquiries, and service requests

• To communicate with you regarding services and updates

• To improve our website, services, and customer experience

• To comply with legal and regulatory requirements

• To prevent fraud, abuse, or security risks

IV. Sharing of Information

We do not sell your personal information.

We may share your information only in the following cases:

• With service providers assisting in business operations (e.g. logistics, payment processing)

• When required by law, court order, or government authority

• To protect our legal rights, safety, and property

• With your explicit consent

V. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website performance

• Analyze user behavior and traffic

• Remember your preferences

You may disable cookies in your browser settings, but some website functions may be affected.

VI. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your personal information (subject to legal requirements)

• Withdraw consent where applicable

• Request restriction of processing

Contact for Privacy Requests:

Service Email: goldenyears703@gmail.com
Mailing Address: 03-04, Ocean Financial Centre, 10 Collyer Quay
(Please indicate “Application for Exercise of Privacy Rights”)

To ensure security, we may require identity verification (such as name, phone number, email address, or other relevant information) before processing your request.

We will respond within the time required by applicable laws. If verification fails or the request does not comply with legal requirements, we may refuse the request and explain the reason.

VII. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

We may retain data longer if required by law (such as tax, accounting, or legal obligations).

When retention is no longer required, we will delete, anonymize, or securely destroy your personal information.

VIII. Third-Party Links

This Website may contain links to third-party websites (e.g. partners, payment platforms, social media).

We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

IX. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access

• Disclosure

• Alteration

• Loss or destruction

However, no internet transmission or electronic storage is 100% secure.

X. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to legal, technical, or business changes.

If significant changes occur, we will notify you via:

• Website announcement

• Email or SMS (if applicable)

The updated policy will take effect from the date stated. Continued use of the Website indicates acceptance of the revised policy.

XI. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company Name: SG WATCH REPAIR SERVICE CENTER LIMITED
Customer Service Hotline: +65-97735181
Email: goldenyears703@gmail.com
Address: 03-04, Ocean Financial Centre, 10 Collyer Quay

Effective Date

This Privacy Policy is effective as of 2026.01.14